A good brand is built on two principles: product quality and customer service. Only through better service can a positive customer reputation be established. Our corporation currently employs over 20 dedicated after-sales service personnel, each with a minimum of five years of experience in the field of porcelain insulator products. They possess substantial hands-on service experience. We consistently adhere to the service philosophy of “Success cast in professionalism, market won through service,” aiming to provide customers with comprehensive and thoughtful after-sales service.
As a major component of our company's brand building, our company has established a professional after-sales service team, directly led by the company's general manager, to coordinate and manage after-sales service work, and set up after-sales service stations in major regional markets. In recent years, the company has made great efforts to improve and standardize its after-sales service work, laying a solid foundation for improving the quality of after-sales service, enhancing customer satisfaction, and effectively maintaining the company's brand image and reputation. In order to protect customer interests and solve technical problems, the company actively strives to improve its professional skills and service level.
Our company has been actively concerned about the healthy growth of the industry and our technical service capabilities for a long time, committed to synchronous development of product technology innovation and customer service. Many after-sales technical personnel have accumulated rich and practical valuable experience in the customer service process. The after-sales service department promises: customers have no small matters, and the service is comprehensive.